We believe logistic and shipping are so important for online shopping, not only for customer satisfaction, but also to challenge our efficiency to a higher level. Therefore, at Frambie, we always ensure every product is ready to ship on time, with the safety packaging to ensure the product is free from damage.
Frambie delivers wall décor products to Malaysia and Singapore. For Malaysian customers, delivery costs RM10. However, it is FREE if your order is more than RM100.00. As for Singaporean customers, delivery fee is SGD$15.00. And, delivery is FREE for order more than SGD$200.00.
Most of our products adopt on-demand production, so that we can deliver newly made product to every customer. Different products require different time to produce, due to the technique and tools applied to make great products.
Picture Frames: Dispatch of all orders is usually made within approximately 3 to 6 working days depending on the type of your order. (Working Days = Monday – Friday)
Canvas Prints: Production takes approximately 4 to 6 working days depending on the type of your order. Shipping should take no more than 6 working days.
We understand that sometimes you need the frame or canvas urgently, for birthday, for event, and even for festive season. If you have an urgent requirement, we have a priority service available at extra charges, but please contact us before ordering. If for any reason the timescales cannot be honoured, you will be kept informed.
Image file checking - 1 working day
If image file error - Extra 1 or 2 working days
Picture frame production - 3 working days
Addon mount board - 1 working day
Addon photo printing - 1 working day
Canvas printing with surface coating - 3 working days
Product delivery - 1 working day (Next day delivery)
Note: 1. Order after 5pm is counted as next day order. 2. Working day does not include weekend and public holidays.