We deliver picture frame and canvas print to Malaysia and Singapore. For Malaysia customers, delivery fee is RM10. However, it is FREE if your order is more than RM100.00. For Singapore customers, delivery fee is SGD$20.00. And, delivery is FREE for order more than SGD$200.00.
1. What is your lead time?
Picture Frames: We run on-demand production to ensure our picture frames is under the best condition. Dispatch of all orders is usually made within approximately 3 to 6 working days depending on the type of your order. (Working Days = Monday – Friday)
Canvas Prints: Production takes approximately 4 to 8 working days depending on the type of your order. Shipping should take no more than 9 working days.
2. What if I need the frames in a hurry?
If you have an urgent requirement, we have a priority service available at extra charge, but please contact us before ordering. If for any reason the timescales cannot be honoured, you will be kept informed.
3. When do you deliver?
Products will only be delivered once payment is received. After the frames are manufactured and parceled, we dispatch using either Skynet Express Carrier or our nominated carrier. Parcels are delivered on a next working day service. The carrier usually delivers between 08:00 and 18:00.
4. Do you deliver during weekends?
No, we do not offer weekend delivery service.
5. I have ordered the wrong size, what do I do?
Call our customer service department on 04-5820661 and explain your situation, we will seek to amend the problem as quickly as possible.
6. Do you offer trade discounts?
We do not offer trade discounts, but if you are to be a regular customer or are placing a one off large order, give us a call to discuss.
Image file checking - 1 working day
If image file error - Extra 2 working days
Photo printing - 1 working day
Mount board cutting - 1 working day
Picture frame production - 3 working days
Canvas printing - 2 working days
Photo editing - 2 working day
Canvas surface coating - 1 working day
Product delivery - 1 working day (Next day delivery)
Note: 1. Order after 5pm is counted as next day order. 2. Working day does not include weekend and public holidays