Return

We take pride in the quality of the products we sell. To provide you with the best possible online picture framing & canvas printing experience, we maintain a hassle-free return policy. If you are not satisfied with your purchase, you can return your order for a full refund.

• You can return your order for up to 30 days from the date of receipt.

• Products must be in original condition, and must be returned in the original box or packaging.

• Return shipping is absolutely FREE and applies only once.

• Refund will be made through bank transfer after we received the product.
IMPORTANT: Product defect must be report within 7 days from the date of delivery.

 

How To Make A Return?

Step 1: Send the order number and specific product you want to return to sales@frambie.com, together with your name, bank name and account details.

Step 2: Our customer service will then email you the shipping information and necessary action.

Step 3: Prepare the products you would like to return, along with the original box and all the printed forms.

Step 4: Send the products to the nearest courier service centre.

 

If you have any further questions on our return policy and process, please call our Customer Service team at +6012 - 5742980.